National Software Testing Conference
Mark Galvin

Mark Galvin

Systems Assurance Manager, University of Cambridge

Why Quality User Experience (QUx) Should Become The Most Important Part Of Your Job


Testers test. Developers code. We are starting to see major overlaps between these disciplines. But who is asking about the end goal? Why are we so focused on automation, when we are not thoroughly questioning overall user experience? If we are lucky, we might work for an organisation that promotes (and even tests) usability, but is this enough? Are we delivering for our stakeholders, or our users? Mark Galvin, from the University of Cambridge, will explore these themes and suggest why quality professionals are ideally placed to be at the heart of the User Experience movement.

Mark works for the University of Cambridge as their Systems Assurance Manager. In his role, he is responsible for SDLC processes and quality. He is also head of the Quality Assurance team and Academy.


Perhaps it was inevitable that Mark would pursue software testing; from a young age he frequently got into trouble for destroying his toys to see how they worked. He has spent the last 20 years in software testing, working across a diverse range of roles and markets. The University of Cambridge is renowned for world-changing pioneers across all sectors, but it is also a historical hub for IT innovation. Working at the University is a privileged position for a quality professional and it has allowed Mark to use his experience, knowledge and skills to support people that change the world.